Return Policy

Return Policy for Consumer Electronics Goods Company

At our company, we strive for complete customer satisfaction. We understand that returns may be necessary in certain situations. This return policy applies to all consumer electronics goods purchased directly from us or our authorized dealers.

Please read the following guidelines carefully and contact our customer service team to initiate a return.

  1. Return Eligibility

A product can only be returned if it meets the following criteria:

  • The product is in its original packaging, including all accessories, manuals, and warranty cards.
  • The product has not been opened or used.
  • The product is not damaged or faulty due to misuse, abuse, or neglect.
  • The return is initiated within the specified return period outlined below.
  1. Return Period and Terms
  • For unused and unopened products, a return request must be initiated within 14 days from the date of delivery. Return requested after this period will not be accepted.
  • For products damaged or faulty due to manufacturing defects, the warranty period specified in the product manual or warranty card applies. In these cases, the product will be repaired or replaced based on warranty terms.
  • Products ineligible for return include:
    • Software and digital products.
    • Consumables such as batteries or ink cartridges.
    • Items marked as “final sale” or “non-returnable.”
  1. Return Procedure

To initiate a return, please follow these steps:

  1. Contact Us
    • Reach out to our customer service team via phone or email within the specified timeframe.
    • Provide your order number, product details, and reason for return.
  2. Authorization
    • Our team will issue a return authorization number and provide return instructions.
  3. Packaging
    • Securely pack the product in its original packaging. Include all accessories and documentation.
  4. Labeling and Shipping
    • Label the package with the return authorization number.
    • Ship the package to the address provided. We recommend using a shipping method with tracking and insurance.
  5. Verification
    • Once we receive the product, it will be inspected to ensure it meets the return eligibility criteria.
  1. Refund/Replacement Policy
  • After verification, we will process refunds or replacements within 7 business days.
  • Refunds
    • Refunds will be issued via the original payment method used for the purchase.
    • Shipping and handling fees are non-refundable.
  • Replacements
    • Eligible replacement products will be shipped within a reasonable timeframe.

We hope this policy provides clarity on our return process. If you have further questions, please do not hesitate to contact our customer service team.

 

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